Closing Date: 12 July 2019
Project: Farming Connect
Location: Aberystwyth / Bangor
Department: Rural
Salary: 21,072-22,768
Grade: 3
Manager: Surgeries and Correspondence Officer
Contract: Llawn amser / Full time
Bilingual Skills: Essential
If you'd like more information about this post, please contact:
Helen Lewis
01970 631425

Surgeries Coordinator

Farming Connect


Farming Connect is a high profile, integrated project which supplies focussed training, support and advice, delivered through a pan-Wales programme of knowledge transfer activities, specialist advice and support for innovation. A key objective is to increase the emphasis on business-focused behaviour, therefore improving profitability, competitiveness and environmental performance of farm, forestry and food businesses in Wales. 


Farming Connect is funded through the Rural Development Plan 2014 - 2020, which is funded by the European Agricultural Fund for Rural Development and the Welsh Government.


Aim of the Role

  • Support the Surgeries and Correspondence Officer to coordinate and organise a programme of high standard surgeries on a variety of topics.

  • Develop relationships with various speakers, consultants and Farming Connect Development Officers in order to attract individuals and businesses to take part and take advantage of Farming Connect surgeries provision.

  • Deal with enquiries by farmers and foresters who intend to attend a surgery.

  • Contribute to Menter a Busnes’ other activities and general objectives.


Main Responsibilities



  • Coordinating a programme of high standard surgeries / campaigns on a variety of topics jointly with the Surgeries and Correspondence Officer

  • Responsible for the day to day organisation and management of the surgeries to ensure that they are efficiently run and providing value for the customer

  • Organise locations, speakers and a schedule of appointments jointly with the Surgeries and Correspondence Officer and local Development Officers

  • Maintain regular contact with the local Development Officer to ensure the success of surgeries and to confirm attendance in each surgery where possible

  • Ensure that relevant advisors are organised by topic jointly with the Surgeries and Correspondence Officer

  • Ensure that when organising surgeries that each surgery is kept within the surgery budget

  • Work closely with the Marketing and Communication team to ensure surgeries are sufficiently promoted to ensure a full schedule of appointments

  • Ensure that all surgeries are included timely on the CMS

  • Ensure that all details are inputted into the CMS correctly to enable the correspondence team to prepare accurate invitations

  • Ensure that the surgeries details are included on the website

  • Identify any further marketing needs and discuss with the Surgeries and Correspondence Officer

  • Deal with pre-surgery enquiries and identify customer needs to ensure that they are registered on a surgery that will answer their requirements

  • Re-arrange or adapt surgeries when needed e.g. if there is lack of interest/attendees

  • Ensure all necessary paperwork is completed and meets the project and Welsh Governments’ requirements.

  • Attend surgeries as and when needed and record customer attendance

  • Ensure that surgery attendees are being recorded correctly by presenting attendee databases timely to the Service Centre and input into BAS

  • Communicate with relevant external agencies and build relationships with key partners

  • Provide reliable and efficient office assistance and support

  • Ensure that systems/databases are being sustained and that they are current and efficient e.g. database of suitable locations

  • Monitoring numbers that attends surgeries weekly and report back to the Surgeries and Correspondence Officer

  • Check all surgeries feedback from attendees and assist the Service Centre to input the feedback in order to report back to Welsh Government

  • Analyse, coordinate and summarise information about the surgeries by evaluating outputs against targets and provide the relevant information as and when needed to the Surgeries and Correspondence Officer

  • Contribute correctly and timely to monthly reports for the Surgeries and Correspondence Officer in order to monitor surgeries targets

  • Assisting the marketing team as and when needed




  • Ensure standards for quality, customer service, equality and diversity, health and safety and biosecurity are met

  • Accept other reasonable duties and responsibilities as required

  • Represent Menter a Busnes as required


Skills and Experience


  • Educated to NVQ level 3 or higher, and/or demonstrable experience in a relevant field

  • Experience of organising high profile local and national events

  • Excellent co-ordinating and organising skills

  • Excellent administrative skills and interpersonal skills

  • The ability to assess and deal with enquiries quickly and timely

  • Excellent oral and written bilingual (Welsh/English) communication skills

  • Excellent customer service skills

  • Good understanding or experience of the agricultural and forestry sectors in Wales

  • The ability to input date correctly and keep data in compliance with relevant data protection laws

  • The ability to motivate themselves to work by accepting the responsibility to set and revise their objectives and their own work, by taking the customers’ needs to consideration

  • Proactive and enthusiastic about the work of the Rural Department

  • The ability to be proactive and to drive things forward efficiently

  • The ability to carry on with own work as well as being a part of a team

  • IT skills including Word, Excel, PowerPoint, databases, email and the internet

  • A full and clean driving licence to use and access to a car

  • Available to work evenings when needed



  • Knowledge of the Farming Connect programme




Interviews will be held for this post at Menter a Busnes’ office in Aberystwyth on 17 July 2019. If this date is inconvenient, please note on your application form.


Aberystwyth / Bangor.

More Information

If you’d like more information about this post, please contact:

Helen Lewis
01970 631425

How to Apply

Applications for this post can be made by downloading and completing the application form and the equal opportunities monitoring form below.

Please return these forms either

  • via email to:
  • or by sending to:  Human Resources Department, Menter a Busnes, Unit 3, Science Park, Aberystwyth, Ceredigion, SY23 3AH

Closing Date

The closing date for applications is: 12 July 2019 at 10:00

Equality and Diversity Policy

Our Equality and Diversity Policy can be found in the document below.