Closing Date: 20 November 2017
Project: Cywain
Location: Canolbarth Cymru / Mid Wales
Department: Cywain
Salary: 18,808 - 22,100
Grade: 3
Manager: Myrddin Davies
Bilingual Skills: Essential
If you'd like more information about this post, please contact:
Myrddin Davies
01745 770273

Support Officer

Cywain, delivered by Menter a Busnes is a model providing targeted support to micro and SME businesses operating in the Welsh food and drink sector. We are now entering a new stage and have received funding through the Welsh Government Rural Communities - Rural Development Programme 2014 – 2020 to provide a revised service.   


The service supports businesses to increase their capacity and capability, facilitate knowledge transfer and industry intelligence as well as strengthening supply chain integration. Delivery is pan Wales with an emphasis on collaboration through clustering, adding value, market development for growth and job creation. Cywain has developed a wide network of stakeholders and integral to the client development is a coherent approach with other delivery partners.


There are three strands to the project:

  • Support for start-up and micro businesses 
  • Diagnostic support available to all businesses within the food and drink sector in Wales
  • Clustering and collaboration between businesses to promote business growth and efficiency


Aim of the Role

The aim of this role is to provide administrative support to the Cywain team to:

  • coordinate and provide support to the project team, which will include  providing information, implementing and recording activities onto the project’s CRM system
  • be responsible for providing project information, such as output data, both internally and externally to partners and stakeholders
  • ensure that all project documentation is correct and archived
  • maintain and develop the scheme’s administration systems
  • be interactive and work independently without supervision



Providing the project team with information and office support

  • Provide reliable and efficient administrative help and support to the Cywain team 
  • Organise and take minutes at meetings (internal and external)
  • Work closely with the Cywain team in the preparation and organisation of workshops and events
  • Travel to locations across Wales to attend events, workshops and product launches, etc
  • Ensure that the events run smoothly and provide value to customers and delegates
  • Communicate with the relevant external agencies
  • Coordinate and summarise the team members’ monthly activities in order to produce monthly and quarterly reports (quantitative and qualitative)
  • Collate, present and store all required information in accordance with the scheme’s funding and monitoring requirements
  • Ensure that all the team’s files include the required information and support the Project Manager to undertake a regular audit
  • Develop and manage a client database and systems for collating project information and outputs
  • Record team targets and verify then against endorsement documentation
  • Ensure compliance with the appropriate data protection legislation
  • Deal with on-line and telephone enquiries and pass them to the appropriate officers
  • Maintain records efficiently in an agreed framework to satisfy Welsh
  • Government/ European funding requirements and validity of output
  • Attend meetings and represent the project as required


Research and Monitoring

  •  Support the Project Manager to record, collect and analyse client feedback.
  • Input data accurately
  • Analyse the project’s attainment of its targets by ensuring that data is current
  • Support the Project Manager by attending meetings with clients as required to collect any relevant paperwork and monitoring data
  • Ensure that the project’s databases and systems are maintained and are current and efficient
  • Contact clients, external providers and partners to coordinate activities / events



  • Ensure standards for quality, customer service, equality and diversity, health and safety and biosecurity are met
  • Accept other reasonable duties and responsibilities as required
  • Represent Menter a Busnes as required


Skills and Experience



  •  Educated to NVQ level 3 or higher, and/or 2 years’ experience in a relevant field
  • Enthusiastic about the work of the department
  • Excellent organisation and co-ordination skills and able to work to tight deadlines
  • Excellent administrative interpersonal skills
  • Excellent oral and written bilingual (Welsh/English) communication skills
  • Good proof reading skills
  • Able to assess and deal with enquiries promptly and professionally
  • Able to take clear, concise and correct minutes at meetings
  • Self-motivator, who takes responsibility for applying and revising priorities to complete targets, with a clear focus on quality
  • Able to be proactive and to drive things forward efficiently
  • Able to work independently or as part of a team
  • IT skills including Word, Excel, PowerPoint, Databases, Email and the Internet
  • Full driving licence and the use of a car



  •  A good understanding or experience of agriculture / rural / food sector in Wales
  • Experience of arranging high profile exhibitions and events
  • Demonstrable experience of working in the agriculture and/or food industry in Wales


Making an Application

You can apply for this post by completing an application form and an equal opportunities form (available on our website and return them to


If you wish to have an informal conversation regarding this post, please contact Myrddin Davies 01745 770273.



Interviews will be held for this post at Menter a Busnes’ office in Aberystwyth on Wednesday, 22 November 2017.   If this date is inconvenient, please note on your application form. 


Canolbarth Cymru / Mid Wales.

More Information

If you’d like more information about this post, please contact:

Myrddin Davies
01745 770273

How to Apply

Applications for this post can be made by downloading and completing the application form and the equal opportunities monitoring form below.

Please return these forms either

  • via email to:
  • or by sending to:  Human Resources Department, Menter a Busnes, Unit 3, Science Park, Aberystwyth, Ceredigion, SY23 3AH

Closing Date

The closing date for applications is: 20 November 2017 at 10:00

Equality and Diversity Policy

Our Equality and Diversity Policy can be found in the document below.