Closing Date: 23 March 2018
Project: Farming Connect
Location: Aberystwyth
Department: Farming Connect
Salary: 16,769 - 18,116
Grade: 2
Manager: Bethan Arch
Contract: Llawn Amser / Full Time
Bilingual Skills: Essential
If you'd like more information about this post, please contact:
Bethan Arch
01970 636289

Service Centre Assistant

Farming Connect

Farming Connect is a high profile, integrated project which supplies focussed training, support and advice, delivered through a pan-Wales programme of knowledge transfer activities, specialist advice and support for innovation. A key objective is to increase the emphasis on business-focused behaviour, therefore improving profitability, competitiveness and environmental performance of farm, forestry and food businesses in Wales. 


Farming Connect is funded through the Rural Development Plan 2014 - 2020, which is funded by the European Agricultural Fund for Rural Development and the Welsh Government.


Aim of the Role

To support the Service Centre Co-ordinators in order to ensure that all enquiries are referred to the appropriate team member promptly and that data is inputted accurately into the BOSS/BAS/CMS.


Main Responsibilities

  • Receive and deal with telephone enquiries efficiently
  • Deal with enquiries from customers and Co-ordinators either by email, post or telephone
  • Refer all enquiries to the relevant team members where appropriate
  • Keep a record of enquiries including details of the team member clients are referred to
  • Data input into the BAS/CMS/BOSS
  • Maintain customer profiles and ensure that they comply with Data Protection and Welsh Government regulations
  • Carry out follow-up actions when required to ensure that all required details of customers are entered into the system
  • Obtain written consent from customers if this has not already been submitted
  • Deal with applications for the Skills Service and for the Advisory Service and carry out the checks
  • Notify customers using the Advisory Service and Skills Service of their approval
  • Notify Advisors and Development Officers of approval of services to customers
  • Support the Service Centre Co-ordinators with the collation of all evidence for the Advisory Service and Skills Service activity against each customer
  • Support relevant Farming Connect teams with inputting data
  • Enable integration across all aspect of the Farming Connect Programme by promoting all Farming Connect activities and events wherever possible



  • Ensure standards for quality, customer service, equality and diversity, health and safety and biosecurity are met
  • Accept other reasonable duties and responsibilities as required
  • Represent Menter a Busnes as required


Skills and Experience


  • Educated to a minimum NVQ level 3 or equivalent, and /or demonstrable work experience in a relevant field
  • Excellent general administrative and interpersonal skills
  • IT skills including Word, Excel, PowerPoint, Databases, Email and the Web
  • Excellent spoken and written bilingual communication skills
  • Able to input data correctly and keep data in compliance with relevant data protection laws
  • Excellent organisation, co-ordinating and time management skills
  • Accurate bilingual written skills
  • Good customer service skills
  • A good understanding or experience of agriculture / rural sector
  • Progressive and enthusiastic about the work of the Rural Department
  • Able to be proactive and to drive things forward efficiently
  • Able to carry on with own work as well as being a part of a team



  • Experience of working with The Welsh Government’s Business Account System and/or a client management system/database
  • Knowledge of the Farming Connect programme


Making an Application

You can apply for this post by completing an application form and an equal opportunities form (available on our website and return them to

If you wish to have an informal conversation regarding this post, please contact Luned Evans or Bethan Arch on 01970 636289.



It is intended to hold interviews for this post at Menter a Busnes’ office in Aberystwyth on week beginning, 26 March 2018



More Information

If you’d like more information about this post, please contact:

Bethan Arch
01970 636289

How to Apply

Applications for this post can be made by downloading and completing the application form and the equal opportunities monitoring form below.

Please return these forms either

  • via email to:
  • or by sending to:  Human Resources Department, Menter a Busnes, Unit 3, Science Park, Aberystwyth, Ceredigion, SY23 3AH

Closing Date

The closing date for applications is: 23 March 2018 at 10:00

Equality and Diversity Policy

Our Equality and Diversity Policy can be found in the document below.